Customer Experience Coordinator
1 month ago
We are seeking a highly motivated and customer-focused Customer Experience Coordinator to join our team at Marshalls. As a key member of our store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers and associates.
Key Responsibilities:- Create a positive and welcoming atmosphere for all customers
- Lead by example, demonstrating outstanding customer service skills and promoting a culture of honesty and integrity
- Train and mentor associates on front-end principles and customer experience best practices
- Assign registers, support and respond to POS coverage needs, and coordinate breaks for all associates
- Address customer concerns and issues promptly, ensuring a positive customer experience
- Ensure associates execute tasks and activities according to store plan, prioritizing as needed
- Communicate accurately and effectively with management and associates when setting and addressing priorities, providing progress updates
- Provide and accept recognition and constructive feedback
- Partner with management on associate training needs to increase effectiveness
- Ensure adherence to all labor laws, policies, and procedures
- Promote credit and loyalty programs
- Support and participate in store shrink reduction goals and programs
- Promote safety awareness and maintain a safe environment
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Marshalls offers a comprehensive benefits package, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.
As a valued member of our team, you will have access to a range of benefits and perks, including medical, dental, and vision insurance, 401(k) match, paid parental leave, paid holidays, vacation, and sick time, and more.
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