Customer Engagement Specialist
2 weeks ago
The Customer Engagement Specialist plays a vital role in fostering a welcoming atmosphere for members and guests at Planet Fitness. This position is focused on delivering outstanding customer service and ensuring a positive experience for all.
Key Responsibilities- Welcome members, prospective members, and guests with a friendly demeanor, ensuring exceptional service at all times.
- Manage front desk operations, which include:
- Answering phone calls in a courteous manner and assisting with various inquiries.
- Checking members into the system efficiently.
- Facilitating new member registrations.
- Conducting tours for potential members.
- Assist in updating member accounts as necessary.
- Address member inquiries and concerns promptly and professionally, escalating issues to management when required.
- Contribute to maintaining the cleanliness and organization of the facility.
- Previous experience in customer service is preferred.
- Basic computer skills are necessary.
- A genuine interest in fitness and wellness.
- Positive and energetic attitude is essential.
- Reliability and punctuality are crucial.
- Excellent interpersonal skills, with the ability to engage positively with members and colleagues.
- Strong listening abilities, capable of empathizing and resolving issues effectively.
- Maintain professionalism and diplomacy in all interactions.
- A high school diploma or GED is required.
- Applicants must be at least 18 years old.
- Ability to stand and walk for extended periods during shifts.
- Frequent verbal communication in person and over the phone.
- Occasional lifting of items up to 50 lbs.
- Exposure to cleaning chemicals may occur during shifts.
Planet Fitness, Inc. is committed to transforming the fitness landscape with over 1,000 locations across various regions. Our mission is to improve lives by offering a high-quality fitness experience in a supportive environment, known as the Judgement Free Zone.
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