Customer Experience Associate

2 months ago


Nogales, Arizona, United States Planet Fitness - PFNoCritics Full time
Job Overview

The Member Services Representative plays a crucial role in ensuring an exceptional experience for all members and guests at Planet Fitness. This part-time position is designed for individuals who are passionate about fitness and dedicated to providing outstanding customer service.

Key Responsibilities
  • Welcome members, prospective members, and guests with a friendly demeanor, ensuring a positive atmosphere.
  • Manage front desk operations, which include:
    • Answering phone calls with professionalism and assisting with various inquiries.
    • Checking in members efficiently.
    • Facilitating new member registrations.
    • Conducting tours for potential members.
  • Assist in updating member accounts as necessary.
  • Address member inquiries and concerns promptly, escalating issues to management when required.
  • Contribute to the cleanliness and organization of the fitness center.
Qualifications
  • Prior experience in customer service is preferred.
  • Basic computer skills are necessary.
  • A genuine interest in health and fitness is essential.
  • Maintain a positive and energetic attitude.
  • Reliability and punctuality are critical.
  • Exceptional interpersonal skills, with the ability to engage positively with members and colleagues.
  • Strong listening skills and the ability to empathize with others.
  • Exhibit professionalism in all interactions, using appropriate language and behavior.
  • A high school diploma or GED is required.
  • Applicants must be at least 18 years old.
Physical Requirements
  • Must be able to stand and walk for extended periods during shifts.
  • Frequent verbal communication in person and over the phone is required.
  • Ability to lift items weighing up to 50 pounds occasionally.
  • Exposure to cleaning chemicals may occur during shifts.

Planet Fitness, Inc. is committed to transforming the fitness landscape. With over 1,000 locations across various regions, our mission is to enhance lives by providing a high-quality fitness experience in a welcoming environment known as the Judgement Free Zone.



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