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Loss Prevention Customer Service Associate
2 months ago
Job Summary:
This role is responsible for providing exceptional customer service and supporting the loss prevention efforts in our stores. As a Loss Prevention Customer Service Associate, you will be the face of our company, ensuring that customers have a positive shopping experience while also maintaining a strong partnership with store teams and loss prevention.
Key Responsibilities:
- Provide timely, courteous, and knowledgeable service to customers
- Engage customers, providing support and creating a positive shopping environment
- Provide an effective deterrent to theft through customer engagement and a professional and knowledgeable presence
- Observe accurate checkout procedures for customers and associates
- Communicate shrink-related concerns to Store Management and Loss Prevention
- Maintain an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives
- Coordinate and complete shrink-related activities in partnership with Store Management
- Support and participate in store shrink reduction goals and programs
- Promote a culture of honesty and integrity; maintain confidentiality
- Encourage associate use of shrink reduction resources
- Promote safety awareness and support maintenance of a safe environment
- Follow through on commitments; accomplish goals with minimum supervision
- Adhere to all labor laws, policies, and procedures
- Perform other duties as assigned
Requirements:
- Excellent communication skills and good judgment
- Ability to respond appropriately to changes in direction or unexpected situations
- Standout colleague, working effectively with peers and supervisors to accomplish tasks
- Able to work a flexible schedule to support business needs
- 0-2 years retail or security experience
Benefits:
Marshalls offers a comprehensive benefits package, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more. Those who meet service or hours requirements are also eligible for 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.
What We Offer:
Marshalls is a dynamic and fast-paced retail environment that offers opportunities for growth and development. As a Loss Prevention Customer Service Associate, you will be part of a team that is dedicated to providing exceptional customer service and supporting the loss prevention efforts in our stores. We offer a competitive salary and benefits package, as well as opportunities for advancement and professional growth.
Equal Employment Opportunity:
Marshalls is an equal employment opportunity employer and considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
