Healthcare Customer Support Representative

2 weeks ago


Cary, North Carolina, United States CornerStone Staffing Full time
Job Summary

CornerStone Staffing is seeking a skilled Healthcare Customer Support Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and patients.

Key Responsibilities
  • Customer Service: Respond to inbound and outbound calls, emails, and other communication channels to provide timely and accurate information to patients and clients.
  • Medication Scheduling: Schedule medication delivery and payment to ensure accurate information is included in patient profiles and distribution can be completed in a timely manner.
  • Progress Notes: Update concise progress notes to ensure other roles within the workflow can quickly assess the status of referrals.
  • Insurance Verification: Verify insurance information and provide copies of invoices upon request.
  • Adverse Event Reporting: Identify and report adverse events and product complaints to clinicians to ensure patient safety.
Requirements
  • Education: High School Diploma or GED with a minimum of an Associate degree preferred.
  • Experience: 2 years of experience in a high-volume call center and familiarity with medical terminology; pharmacy experience is a plus.
  • Communication Skills: Strong professional and empathetic verbal and written communication skills.
  • Technical Skills: Proficiency in Microsoft applications and experience working with management information systems to effectively address customer needs.
What We Offer
  • Competitive Pay: $20.40/hour.
  • Flexible Schedule: Monday to Friday, 11:30am-8pm EST.
  • Training Schedule: Anywhere between 9am-7pm EST; after training, you will be given a work schedule.


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