Technical Operations Trainer

1 day ago


Enterprise, Alabama, United States Mediacom Communications Corporation Full time
Job Summary

We are seeking a highly skilled Technical Operations Trainer to join our team at Mediacom Communications Corporation. As a Technical Operations Trainer, you will be responsible for designing and delivering comprehensive training programs to ensure that our employees have the necessary skills and knowledge to excel in their roles.

Key Responsibilities
  • Develop and implement training programs for new employees and existing staff, focusing on technical and non-technical skills.
  • Analyze employee performance and provide feedback to learners and their managers, using this evaluation to upgrade training materials.
  • Partner with system personnel and management to identify training needs and revise programs accordingly.
  • Conduct in-person and virtual training sessions, incorporating business strategies, competencies, and professional developmental needs.
  • Responsible for the instruction of all required training courses, including installation, troubleshooting, safety procedures, and sales/retention of Mediacom products and services.
  • Must be able to perform and demonstrate correct ladder and pole climbing techniques, as well as build strand, lash coaxial and fiber optic cables, set bonds, build risers, and perform pole transfers.
  • Responsible for training all aspects of safety and supervising employees during training sessions.
  • Administer learning schedules, calendar, exams, and maintain participant test scores and evaluations in the learning management system.
  • Responsible for the outstanding appearance and maintenance of the training facilities, including classroom and outside installation practice/lab areas.
  • Communicate and work with other department leadership and staff trainers, as needed.
Requirements
  • High school diploma or GED required; Associates degree in Electronics preferred.
  • Minimum of 5 to 8 years of experience in all aspects of Cable TV.
  • Prior experience in training and/or conducting presentations is preferred.
  • Ability to bring information, knowledge, and experience together in a logical format and train it in a classroom environment.
  • Proficient with Microsoft Office, including Word, Excel, PowerPoint, and Publisher.
  • Detail-oriented, strong organizational, and follow-through skills are required.
  • Outstanding written and verbal communication skills with the ability to work in a fast-paced environment.
  • Thorough knowledge and understanding of Mediacom products, services, infrastructure, and programs.
  • Ability to work flexible hours, including evenings, weekends, and overtime, as required.
  • Ability to travel up to 50% to meet the needs of training requests.
  • Valid Driver's License with a good driving record.


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