Restaurant General Manager

2 weeks ago

Enterprise, United States Tropical Smoothie Cafe Full time $900 - $1,250
Job DescriptionJob DescriptionJob description

We make eating better easy breezy with fresh, made-to-order smoothies, wraps, sandwiches and flatbreads that instantly boost your mood.

Tropical Smoothie Cafe' is seeking a General Manager to join our team in Enterprise, AL. If you enjoy a lively, fun environment and can deliver amazing, Tropical Smoothie Café is the place for you We’re looking for a megastar who embraces our belief and live the lifestyle that when you eat better, you feel better. The ideal candidate will have a fun and outgoing personality who will welcome new and existing customers to the brand. Be a part of something great and join our team today
The ideal candidate must align with the culture and values of the brand while delivering results in a fast-paced environment.

COMPANY CORE VALUES: 

  • CREATIVE SPIRIT. The general manager should foster a relaxed, fun & happy environment.
  • PLAY TO WIN everyday and inspire personal growth in all employees.
  • SOLID RELATIONSHIPS Put people first
  • LIVE BETTER. Customers continue to fall in love with Tropical Smoothie Café as a destination for flavor. We’ve always adhered to the Tropical Smoothie Cafe's one simple belief: when you eat better, you feel better and when you feel better - all is better. It's why our mission is to inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun.
SUMMARY OF RESPONSIBILITIES

The General Manager is responsible for leading the FOH and BOH operations of the Café. The GM will spend significant time performing managerial duties, as well as some back of house cooking functions. Key responsibilities include hiring, managing, training and disciplining restaurant team members as well as the management team. The GM is responsible for ensuring excellent guest experience, the safety of our guests, team members and property, and product quality. The position will lead and develop the manager to drive catering and increased sales. The GM must hit operational and sales goals for the Café, as well as operate within brand standards.

ESSENTIAL FUNCTIONS

  • Wears an “owner’s hat” in operating the store.
  • Knowledgeable and proficient in each position within the café.
  • Successful completion of the Café Basics, Certified Trainer, and Crew Leader Training Programs.
  • Recruits, interviews, hires, and trains new Crew Members to ensure the café is staffed at the appropriate level.
  • Manages and delegates daily functions of the café including prepping product, making food and smoothies, serving customers, and completing daily and weekly cleaning duties.
  • Leads and coaches Assistant Managers and staff during each shift to ensure brand standards are upheld.
  • Manages the brand experience, including hospitality, quality control, and speed of service.
  • Ensures all safety and security policies are being followed as set by the brand.
  • Monitors sales growth and cost control of the store against the budgeted expectation and historical performance to maximize profitability.
  • Leads marketing and promotional campaigns. Executes marketing and sales programs following guidelines.
  • Hires and trains cross functional Team Members to ensure the store is staffed at the appropriate level.
  • Manages labor to ensure proper staffing levels to meet the budget and sales strategy.
  • Manages the inventory and par levels.
  • Ensures equipment is operable to execute brand standards.
  • Drives servsafe compliance and proper food handling procedures.
  • Performs any additional tasks necessary to run the store.REQUIRED EXPERIENCE & KNOWLEDGE

  • Minimum of 3 years of food service management experience
  • Legally able to work within the State and Federal guidelines.
  • Serv Safe certification required.
  • Strong in driving operational execution in both FOH and BOH.
  • Self-starter; able to clarify ambiguity, make solid decisions, and create solutions in a fast-paced organization.
  • Must agree to a background check.
PHYSICAL REQUIREMENTS

  • Continuous standing and walking throughout the duration of each shift.
  • Bending, lifting and carrying up to 25 pounds for more to perform duties like stocking, refilling ice, or taking out trash.
  • Constant face-to-face interactions with crew members and customers.
  • Safely navigate in a fast-paced café environment.
  • Ability to multi-task and remain positive in sometimes stressful working conditions.
WORKING CONDITIONS

  • General Managers can expect to have a 55+ hour work week, dictated by the needs of the business.
  • Some early mornings, late evenings, weekend, and/or holiday hours and will have additional opening/closing responsibilities.
  • Leads Crew Members and Leaders by demonstrating Tropical Smoothie Cafes core values in all interactions.
  • Comply with the Tropical Smoothie Café uniform and personal hygiene polices for each shift.
  • Fun, fast paced, upbeat environment with no fryers
  • Comfortable with a high level of change.

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