Front Desk Associate
7 days ago
We are seeking a highly skilled and experienced Customer Relations Coordinator to join our team at Kingsmill Resort. As a key member of our customer relations department, you will be responsible for providing exceptional customer service and support to our guests. This is a full-time position that requires a strong ability to communicate effectively, work independently, and make sound decisions in a fast-paced environment.
About the Role:
In this role, you will be responsible for handling guest complaints and resolving issues in a professional and courteous manner. You will also be responsible for maintaining complete knowledge of all resort policies, procedures, and standards. Additionally, you will work closely with our team to ensure that every guest feels welcome and valued during their stay. Your duties will include:
- Handling guest complaints and resolving issues in a professional and courteous manner
- Maintaining complete knowledge of all resort policies, procedures, and standards
- Providing accurate and helpful information to guests regarding resort facilities, locations, and activities
What We Offer:
We offer a competitive salary of $40,000 - $50,000 per year, depending on experience. In addition, we provide a range of benefits, including health insurance, paid time off, and opportunities for career advancement. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Requirements:
To be successful in this role, you will need to have:
- Excellent communication and interpersonal skills
- A strong ability to multitask and prioritize tasks efficiently
- A passion for delivering exceptional customer service
- The ability to work effectively in a fast-paced environment
- A bachelor's degree in hospitality or a related field
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