Front Desk Agent

4 months ago


Williamsburg, United States Kingsmill Resort Full time
Overview: To establish and provide excellent guest service, registering and greeting guests at point of check-in and throughout their stay, while processing payments and posting charges to guest accounts.

Responsibilities:
  • Maintain positive guest relations at all times.
  • Follow all policy, procedures and service standards.
  • Register guests while receiving and posting proper payment and finalizing guest accounts at checkout.
  • Assign guest rooms, issue keys ensuring guest security at all times and in accordance with Kingsmill established guidelines.
  • Make, confirm, assist, and cancel reservations, including promoting and selling location activities.
  • Maintain complete knowledge of all location facilities, locations, room types, hours of operations, and activities, in an effort to answer questions and give out accurate and helpful information to guests.
  • Answer telephones in the specified time frames following proper guidelines, and using correct greetings and telephone etiquette.
  • Take, record, and relay messages accurately, completely, timely, thoroughly, and legibly.
  • Document all guest problems and/or complaints using correct forms and procedures, and resolve issues to guest satisfaction at all times.
  • To conscientiously handle Lost and Found items following guidelines established by Kingsmill.
  • Maintain complete knowledge of correct use of company equipment while keeping work space neat and organized.
  • Maintain complete knowledge of and comply with all Front Desk policies, procedures, and standards.
  • Accurately follow cash handling procedures and secure bank at all times.
  • Post charges to guest accounts for services and purchases.
  • Balance all receipts and postings for work performed during shift at the end of shift.
  • Perform other duties as assigned.
Qualifications:
  • Human relation skills - must be a people-person who thrives on public contact.
  • Strong communication skills.
  • General/Basic computer skills.
  • Sales skills.
  • Basic accounting skills.
  • Ability to learn quickly and follow instructions accurately.
  • Ability to prioritize tasks and move through them in an efficient manner.
  • Ability to interact with diverse peoples and help resolve any issues.
  • Ability to work quickly and thoroughly under pressure.
  • Must be flexible and open to changes in procedures.
  • Able to lift and carry up to 15 pounds.
  • Standing for up to eight hours per shift.
  • Requires bending, stretching and reaching throughout a shift up to 8 hours.
  • Ability to work days, nights, weekends, holidays.

  • Front Desk Agent

    1 week ago


    Williamsburg, United States Blue Sky Hospitality Solutions Full time

    Front Desk We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with...


  • Williamsburg, Virginia, United States Great Wolf Lodge Full time

    Front Desk Agent Role at Great Wolf LodgeWe are seeking a skilled and friendly Front Desk Agent to join our team at Great Wolf Lodge. As a key member of our guest services team, you will be responsible for providing exceptional customer service and ensuring a memorable experience for our guests.Key Responsibilities:Welcome guests and respond to their...


  • Williamsburg, Virginia, United States Imprint Hospitality Full time

    Front Desk Agent OpportunityWe are seeking a highly skilled and professional Front Desk Agent to join our team at The Fort Magruder Hotel in Williamsburg, VA. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, responding to inquiries, and ensuring a safe and quality experience for all.Key...

  • Front Desk Supervisor

    5 months ago


    Williamsburg, United States Kingsmill Resort Full time

    Front Desk SupervisorOverview: Oversees day-to-day operations at the Front Desk and Bell and Transportation. They are responsible for normal Guest Service Agent activities as well as the responsibility for supervising the Guest Service Agents and Concierge staff. They are also responsible for assigned reports on group billing and guest feedback via Unifocus...


  • Williamsburg, Ohio, United States IHG Full time

    About the RoleWe are seeking a skilled Hotel Front Desk Agent to provide exceptional customer service and manage the front desk operations. As a key member of our team, you will be responsible for registering guests, managing reservations, and providing information about rooms, rates, and amenities.Key ResponsibilitiesPerform all check-in and check-out...


  • Williamsburg, Virginia, United States Blue Sky Hospitality Solutions Full time

    Job SummaryThe Front Desk Supervisor plays a pivotal role in ensuring seamless front desk operations and guest services at Blue Sky Hospitality Solutions. This position requires a strong leader with a background in hospitality management and a commitment to delivering exceptional service.Key Responsibilities• Greet guests with a friendly and sincere...

  • Front Desk Team Lead

    3 weeks ago


    Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

    Job Title: Senior Front Desk AttendantJoin the Colonial Williamsburg Company team as a Senior Front Desk Attendant and be part of the Front Office Team, the main connection between guests, the hotel, and various hotel departments.Job Summary:The Senior Front Desk Attendant will engage with guests throughout the entire hospitality experience, working on...


  • Williamsburg, United States Blue Sky Hospitality Solutions Full time

    Job Summary The Hotel Front Desk Supervisor plays a crucial role in ensuring the smooth operation of the front desk and guest services at our hotel. The ideal candidate will possess strong leadership skills, a background in hospitality management, and a commitment to delivering outstanding service. ESSENTIAL JOB FUNCTIONS This description is a summary of...


  • Williamsburg, Virginia, United States Great Wolf Lodge Full time

    Job Summary: As a Front Desk Agent at Great Wolf Lodge, you will be responsible for providing exceptional guest service and ensuring a memorable experience for our visitors.Key Responsibilities:Welcome guests by greeting, answering questions, and responding to their requests in a timely and professional manner.Register guests by obtaining or confirming room...


  • Williamsburg, United States Colonial Williamsburg Foundation Full time

    JOB DESCRIPTION: This is an AGENCY only search and open only to current employees to apply. Williamsburg Lodge and Conference Center: This guest and conference facility combines the ambiance of an American folk art motif with contemporary comforts and conveniences. Many of the 323 guest rooms feature cypress paneling, hardwood floors and rocking chairs....


  • Williamsburg, Virginia, United States Blue Sky Hospitality Solutions Full time

    Job SummaryThe Front Desk Supervisor plays a pivotal role in ensuring seamless front desk operations and guest services at Blue Sky Hospitality Solutions. This position requires a strong leader with a background in hospitality management and a commitment to delivering exceptional service.Key ResponsibilitiesGuest Interaction: Greet guests with a friendly and...

  • Front Desk Associate

    4 weeks ago


    Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

    Job Title: Front Desk AttendantColonial Williamsburg Company is seeking a highly skilled and customer-focused Front Desk Attendant to join our team. As a Front Desk Attendant, you will be the first point of contact for our guests and will be responsible for providing exceptional service and hospitality.Key Responsibilities:Provide exceptional customer...

  • Front Desk Manager

    1 month ago


    Williamsburg, Virginia, United States Kingsmill Resort Full time

    Front Desk Supervisor Job DescriptionAt Kingsmill Resort, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. This role is responsible for overseeing the day-to-day operations at the Front Desk and Bell and Transportation, ensuring exceptional guest service and a seamless experience for our guests.Key...


  • Williamsburg, United States Greer Companies Full time

    NorthStar Hospitality is looking for a Front Desk Agent position in Williamsburg, KY to serve as our guests' first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. What NorthStar Hospitality offers: Competitive Pay...

  • Front Desk Manager

    4 weeks ago


    Williamsburg, Virginia, United States Kingsmill Resort Full time

    Job Title: Front Desk SupervisorAt Kingsmill Resort, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our Front Desk team, you will be responsible for overseeing the day-to-day operations of the Front Desk and Bell and Transportation departments.Key Responsibilities:Manage the Front Desk and Bell and...

  • Front Desk Clerk

    3 months ago


    Williamsburg, United States Hilton Grand Vacations Full time

    HGV Now Offers Day One Team Member Benefits! Now Offering Daily Pay * Great opportunity to join the amazing Greensprings Vacation Resort with 296 units, located near the Historic Area of Williamsburg, Virginia. Become part of our passionate 45 team member family, where we strive for excellence to ensure our owners and guests have a great vacation, while...

  • Front Desk Associate

    2 weeks ago


    Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

    Job Title: Front Desk AttendantJoin the Colonial Williamsburg team as a Front Desk Attendant and provide exceptional service to our guests. As a key member of our front office team, you will be responsible for ensuring a seamless and enjoyable experience for our visitors.Key Responsibilities:Assist guests with registration, cashiering, and...

  • Front Desk Clerk

    3 weeks ago


    Williamsburg, Virginia, United States Hilton Grand Vacations Full time

    Front Desk Clerk Job DescriptionHilton Grand Vacations is seeking a highly skilled and customer-focused Front Desk Clerk to join our team. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience during their stay.Key Responsibilities:Check guests in and out of the property,...

  • Front Desk Associate

    2 weeks ago


    Williamsburg, Virginia, United States Hilton Grand Vacations Full time

    Job Title: Front Desk ClerkHilton Grand Vacations is seeking a highly skilled and customer-focused Front Desk Clerk to join our team. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests and owners, ensuring a positive and memorable experience.Key Responsibilities:Check-in and check-out guests, responding to their...

  • Front Desk Supervisor

    2 weeks ago


    Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

    Job Title: Senior Front Desk AttendantThis is an exciting opportunity to join our team at Colonial Williamsburg Company as a Senior Front Desk Attendant. As a key member of our Front Office Team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our visitors.Key Responsibilities:Welcome and check-in...