Senior Retail Operations Leader
2 weeks ago
Being part of a prestigious brand means contributing to a dynamic work environment and collaborating with diverse individuals on a product you can take pride in.
Position Overview:
We are looking for a passionate and skilled Retail Lead to act as a brand representative for our flagship store, dedicated to crafting an exceptional retail experience for our clientele by overseeing daily business operations.
This role requires an individual who embodies our mission to deliver the ultimate customer journey by providing outstanding service and guiding store associates to achieve and surpass our performance benchmarks.
To excel in this position, candidates must demonstrate strong communication abilities, a solid understanding of business principles, and experience in retail or luxury merchandise.
Key Responsibilities:- Developing strategic business initiatives to promote brand expansion and ensure long-term profitability.
- Setting performance standards and objectives for retail sales personnel.
- Training and guiding the sales team to align with company goals, visual merchandising standards, product knowledge, and customer service excellence.
- Supervising and enhancing daily routines of retail associates to maximize efficiency.
- Collaborating closely with the store manager to establish and achieve sales and profit targets.
- Monitoring store expenditures to maintain alignment with budgetary goals.
- Creating and managing employee schedules.
- Tracking progress towards store objectives and driving results.
- Ensuring all store operations are executed satisfactorily.
- Inspiring team members to reach their highest potential.
- Managing labor hours to meet hourly wage targets set by the store manager.
- Assigning daily responsibilities for various roles.
- Overseeing store systems to ensure proper functionality and maintenance (lighting, HVAC, humidification, plumbing, alarm, and surveillance).
- Exceptional written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to input, retrieve, and analyze data effectively.
- Hands-on approach to completing tasks.
- Proven capability to manage and coordinate operations.
- Strong organizational and time management skills.
- A general understanding of cigars and the cigar industry is preferred but not mandatory.
We value our employees and offer a competitive benefits package, including:
- Flexible Spending Account
- Disability Plans
- Basic & Supplemental Life Insurance
- Additional Supplemental Benefits
- Paid Vacation, Paid Time Off (PTO) days, Holidays
- 401(k) Retirement Savings Plan with a generous company match
Our company utilizes E-Verify to confirm the employment eligibility of all newly hired employees.
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