Retail Sales Associate

4 days ago

Katy, Texas, United States 5.11 Tactical Full time

Job Summary

5.11 Tactical is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for delivering a superior customer service experience that builds customer relationships and brand loyalty.

Key Responsibilities:

  • Deliver Overall Brand Experience:
    • Demonstrate 5.11 Tactical's values and mission through customer service and brand experience
    • Maintain expert knowledge of products and services offered
    • Recovers and replenishes products on sales floor according to brand presentation standards
    • Processes merchandise shipments effectively
    • Provides an efficient and satisfying cash wrap experience
    • Assists in housekeeping duties to maintain a neat, clean, and professional store experience
    • Execute alteration fitting and customization orders (in selected stores only)
  • Build Customer Relationships:
    • Maintains a 100% focus on the customer
    • Takes initiative to establish customer relationships and provide excellent service
    • Determines customer needs by asking open-ended questions
  • Achieve Results:
    • Accountable for individual sales goals and shows accountability for store goals
    • Expands a customer's purchase with additional products related to their specific needs
    • Works well with team members to ensure store success
    • Maintains an awareness of Loss Prevention practices
    • Communicates ideas and concerns to the Leadership Team

Qualifications:

  • Demonstrates the ability to engage customers with a positive and friendly attitude
  • Strong computer skills MS Office Suite and ability to operate a retail POS system
  • Possesses desire to become an expert about products and educate customers
  • Exhibits comfort with contacting customers after the sale to build relationships
  • While performing the duties of this job, the employee is regularly required to stand, lift, walk, and reach overhead
  • Must occasionally lift and/or move up to 15 pounds
  • Schedule flexibility to include evenings and weekends

Our Ethos:

At 5.11 Tactical, everyone has the opportunity to be a leader and perform in an exceptional manner. We strive to uphold our Trusted, Responsive, Accountable, and Committed values.

Trusted:

We strive to create trust in everything we do, starting with self-trust and relationship trust. We work on the components of integrity, intent, capability, and results.

Responsive:

We listen to the needs of our end-users, then develop, produce, and deliver solutions to their problems. Each of us chooses to be a leader and takes charge of what is within our circle of influence.

Accountable:

We seek to achieve results with a bias for action. We like to compete and be measured against the most demanding standards to ensure our continued success.

Committed:

We overcome obstacles to accomplish our goals and support our team members when challenges arise. We complete commitments and seek to over-deliver relative to expectations.

Equal Opportunity Employer:

5.11 Tactical is an equal opportunity employer and welcomes applications from diverse candidates.

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