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Front Desk Coordinator

2 months ago

Lawrence, Kansas, United States HCI Hospitality Full time

Job Title: Front Desk Coordinator

About the Role:

We are seeking a friendly and organized Front Desk Coordinator to join our team at Woofs Play and Stay. As the first point of contact for our guests, you will be responsible for greeting them, checking them in and out, and providing exceptional customer service.

Key Responsibilities:

  • Practice superior customer service by greeting parents and dogs and consistently accepting and returning animals to delighted parents
  • Excellent phone etiquette answering phones promptly, professionally, and with a friendly smile
  • Maintain an organized front desk with attention to detail while maintaining clear daily notes
  • Make sure all pet parents know about Woofs products and services
  • Manage and maintain Parent & Pup records, documenting all required information to ensure we are meeting all the parents requests and the pups needs
  • Takes initiative to ensure the lobby and grooming areas are kept clean and organized
  • Conduct opening and closing procedures
  • Follow standard cleaning procedures including proper use of chemicals to ensure a safe environment for animals and people

Requirements:

  • Ability to work some weekends and holidays
  • Customer service preferred, but not required
  • Ability to lift and carry dogs and equipment weighing up to 40 lbs.

What We Offer:

  • Pay starting at $10 per hour based on experience
  • Pay raises every 90 days
  • Career development opportunities within Woofs Play & Stay
  • Free DayPlay for your dogs (up to 2) when you're on duty
  • Full-time employees are eligible for benefits after a 60-day waiting period
  • 401(k) retirement plan & company match for employees 21 and older

Join our team and be a part of a fun and supportive work environment