Associate Director, Patient Access Management

4 weeks ago


Mettawa, Illinois, United States AbbVie Full time
Job Summary

We are seeking an experienced Associate Director to lead our Patient Access team in supporting AbbVie's Immunology Franchise co-pay assistance programs. The successful candidate will ensure that our call center and internal hub teams are equipped to handle complex patient inquiries and provide exceptional support to patients and providers.

Key Responsibilities
  • Manage cross-functional teams to ensure seamless execution of co-pay assistance programs
  • Develop and implement strategies to improve patient engagement and satisfaction
  • Collaborate with internal stakeholders to ensure compliance with regulatory requirements
  • Lead project management efforts to drive process improvements and efficiency gains
  • Develop and maintain relationships with external vendors and partners
Requirements
  • Bachelor's degree in a related field (e.g. healthcare, business)
  • At least 8 years of experience in call center or hub operations
  • Proven track record of leading cross-functional teams and driving process improvements
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.



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