Patient Services Coordinator

6 days ago


Frisco, Texas, United States Baylor Scott & White Healthcare Full time
About the Role:

The Patient Services Specialist 1 provides administrative support in a physician office, clinic or other operational area, ensuring high-quality, patient-centered care. This role is responsible for patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.

Key Responsibilities:
  • Assists with patient duties, including patient relations, check-in or check-out, scheduling, insurance verification, and answering phones
  • Arranges follow-up visits and referral appointments
  • Assists with patient registration duties by collecting and verifying insurance information
  • Verifies patient demographics and enters changes into the computer system
  • Directs patients to appropriate waiting areas
  • Accepts payments for physician/clinic services according to established guidelines
  • Posts payments and enters charges into the computer utilizing appropriate codes
  • Generates daily payment reports and verifies cash drawer against report
  • Provides accurate patient, medical, financial or procedural information to patients or approved outside entities
  • May be required to discuss financial arrangements with patients
  • Receives and directs phone calls
  • Assists patients and other visitors
  • Responds to routine inquiries concerning practice services, hours of operation, etc.
  • Ensures any patient complaints are handled appropriately
  • Assists with medical records duties as requested
Requirements:
  • Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette
  • Ability to adapt communication style to suit different audiences
  • Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful
  • Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries
  • Ability to calm upset patients in a composed and professional demeanor
  • Excellent data entry, numeric, typing and computer navigational skills, with attention to details
  • Comfortable working in a fast-paced, constantly changing and stressful environment
Benefits:
  • Competitive benefits package
  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1
Qualifications:
  • EDUCATION: H.S. Diploma/GED Equivalent
  • EXPERIENCE: Less than 1 Year of Experience


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