Patient Care Coordinator
1 week ago
Patient Services Specialist at Prestige Staffing
Compensation: $17/hr. - $20/hr.
Work Schedule: Monday to Friday, 8 AM - 5 PM
Key Qualifications: Experience with Epic preferred, strong customer service skills, pediatric experience highly valued.
JOB OVERVIEW
The Patient Services Specialist plays a crucial role in delivering exceptional administrative support and intake services for patients. This position involves gathering essential demographic, insurance, and medical details, managing co-pays and deposits, scheduling follow-up appointments, and facilitating diagnostic tests as needed.
PRIMARY RESPONSIBILITIES
- Conducts interviews with patients to collect necessary demographic and insurance information for medical records and billing processes.
- Enters patient registration data into the computer system and ensures the accuracy of the information provided.
- Delivers precise information regarding patient care, financial matters, and procedural inquiries to patients and their families.
- Enhances patient flow by directing individuals to appropriate locations, coordinating transport, answering phone inquiries, and providing clerical assistance.
- Prepares required documentation and maintains an inventory of necessary supplies.
- Demonstrates a commitment to effective customer service, integrity, and teamwork, essential for all roles within Prestige Staffing.
KNOWLEDGE, SKILLS, AND ABILITIES
- Familiarity with patient registration protocols and documentation.
- Understanding of medical insurance claims processes and related documentation.
- Proficiency in using personal computers and relevant software applications.
- Ability to prepare and maintain accurate patient records.
- Strong interpersonal and customer service skills.
- Effective verbal and written communication abilities.
- Capability to obtain patient demographic information and verify insurance eligibility.
- Mandatory enrollment in the PSS training program and successful completion of the competency exam to retain the PSS position.
Key Qualifications: Experience with Epic preferred, strong customer service skills, pediatric experience highly valued.
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