Technical Support Specialist III
14 hours ago
We are seeking a highly skilled Technical Support Specialist III to join our team at DVSport. As a key member of our technical support team, you will be responsible for analyzing, troubleshooting, and diagnosing hardware problems in a timely and professional manner.
You will actively update, maintain, and monitor all aspects of computer networks, install and configure computer systems, networking equipment, and applications. Additionally, you will respond to customer inquiries and assist Technical Support Specialist I in troubleshooting and resolving problems.
As a Technical Support Specialist III, you will provide input during the development of new projects, products, and bids. You will also assist management in creating training materials pertaining to computer troubleshooting and usage.
Key Responsibilities- Analyze, troubleshoot, and diagnose hardware problems in a timely and professional manner
- Actively update, maintain, and monitor all aspects of computer networks
- Install and configure computer systems, networking equipment, and applications
- Respond to customer inquiries and assist Technical Support Specialist I in troubleshooting and resolving problems
- Provide input during the development of new projects, products, and bids
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- 7+ years of system and network support experience
- Functional knowledge of Microsoft Windows Server and Client operating systems
- Proficient in storage technologies such as RAID, NAS, SAN, SATA, SAS
- Functional networking knowledge including TCP/IP, DNS, WINS, DHCP
- Documented security knowledge and experience
- Experience with digital video encoding, decoding, and streaming
- Knowledge of streaming protocols including RTSP, RTMP, HLS, TS-UDP, SRT, and NDI
- Commitment to high-quality service to both clients and fellow team members
- Supervisory/management experience
- Ability to multi-task and shift priorities as needed
- Excellent verbal and written communication skills
- Ability to work independently with minor guidance
- Strong problem-solving skills
- Ability and willingness to travel at times
- Comfortable with a fast-paced environment
- Bachelor's degree in a related field
- Experience with Switches, Routers, VLANs, VPN Devices
- VOIP experience
- SQL experience in administering and deploying websites using IIS and SQL servers
- Scripting knowledge
- Interest in sports, participation at a higher level, and knowledge of the sport and/or rules/officiating
- IT experience from a mission-critical background such as athletics, financial compliance, military, or broadcast systems
- 401k with automatic company contribution
- Health, dental, and vision coverage
- Flexible work schedule
We are an industry-leading sports technology company specializing in Instant Replay and digital video acquisition, analysis, and playback software. Our products and technology are utilized by some of the top professionals in sports throughout the country.
We are committed to providing high-quality service to our clients and fellow team members. If you are a motivated and experienced Technical Support Specialist III looking for a new challenge, we encourage you to apply.
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