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Technical Support Specialist

2 months ago

Pittsburgh, Pennsylvania, United States Eckert Seamans Cherin & Mellot LLC Full time

Eckert Seamans Cherin & Mellott LLC is a leading national law firm with a strong reputation and history of success spanning over 65 years.

We are seeking a highly skilled Support Specialist to join our team in our Pittsburgh, Pennsylvania office.

Key Responsibilities:

  • Troubleshoot technical issues and provide timely and accurate solutions to end-users.
  • Provide exceptional customer service via phone, email, and chat support.
  • Manage and resolve technical issues in a fast-paced environment.
  • Collaborate with internal teams to ensure seamless support services.
  • Perform other related duties as assigned.

Requirements:

  • High school diploma or equivalent; Bachelor's degree preferred.
  • Minimum two years of help desk experience.
  • Excellent communication, problem-solving, and organizational skills.
  • Proficient in Microsoft Office365 and applications used in a law firm environment.
  • Ability to work well in a team environment and adapt to changing priorities.

Benefits:

  • Generous PTO and holiday schedule.
  • Medical, vision, and dental insurance.
  • Hybrid work schedule.
  • Commuter benefits.
  • Paid parental leave.
  • 401k plan.

Eckert Seamans Cherin & Mellott LLC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment.