Hardware and Steel Counter Customer Service Representative
5 days ago
We are a leading metal and industrial hardware supply house, catering to a diverse range of customers including contractors, fabricators, and homeowners.
Our team is seeking a highly skilled customer service professional to handle phone, walk-in, and email orders from customers in a fast-paced environment.
The ideal candidate will possess outstanding customer service and communication skills, with the ability to work effectively in a dynamic team.
We operate from Monday to Friday, 7:30AM to 4:00PM, and Saturdays from 8:00AM to 12:00PM.
As a customer service specialist, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.
Key responsibilities include:
- Providing accurate and timely information to customers regarding products and services
- Handling customer complaints and resolving issues in a professional and courteous manner
- Working collaboratively with the sales team to meet customer needs and exceed expectations
- Staying up-to-date with product knowledge and industry trends to provide expert advice to customers
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