Customer Service Representative

12 hours ago


Wilmington, Delaware, United States AdaptHealth Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Specialist to join our team at AdaptHealth. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.

Key Responsibilities
  • Develop and maintain a working knowledge of current products and services offered by AdaptHealth
  • Answer all customer inquiries in a timely and professional manner
  • Document all customer interactions according to standard operating procedures
  • Process orders, route calls to appropriate resources, and follow up on customer calls as necessary
  • Review all required documentation to ensure accuracy and completeness
  • Communicate with customers, customer service, and management on an ongoing basis regarding any noticed trends or issues
  • Meet quality assurance requirements and other key performance metrics
Requirements
  • High School Diploma or equivalent
  • One year of work-related experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management
  • Senior level requires two years of work-related experience and one year of exact job experience
Competencies
  • Excellent customer service skills
  • Analytical and problem-solving skills with attention to detail
  • Decision-making skills
  • Excellent ability to communicate both verbally and in writing
  • Ability to prioritize and manage multiple tasks
  • Proficient computer skills and knowledge of Microsoft Office


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