Front Office Specialist

1 week ago


Tulsa, Oklahoma, United States Warren Clinic, Inc. Full time

Current Employees of Warren Clinic, Inc. - Please log in to apply.

Full Time: 8:00 AM - 4:00 PM

This role is eligible for a sign-on bonus of $1,000, subject to qualifications.

Position Overview: This role involves performing reception, registration, and billing duties within the front office of the medical practice, ensuring the smooth delivery of patient care.

Education Requirements: High School Diploma or GED.

Licensure and Certification: None required.

Experience: Minimum of one (1) year in a relevant position.

Knowledge, Skills, and Abilities: Proficient computer skills, effective multitasking, understanding of healthcare delivery and billing processes, ability to accurately document and interpret information, strong interpersonal and communication skills, and effective organizational skills.

Key Responsibilities:

  • Ensure high levels of patient satisfaction and actively participate as a team member.
  • Welcome and guide patients and visitors according to established protocols.
  • Notify patients of any delays in their care.
  • Communicate schedule changes to relevant staff members.
  • Maintain a clean and safe environment.
  • Schedule appointments, register patient information, and verify eligibility for care.
  • Utilize electronic medical records and other software to perform tasks in accordance with policies.
  • Manage medical records, including chart preparation and filing of correspondence.
  • Prepare billing documentation and maintain provider schedules.
  • Collect co-pays and self-pay balances in line with policies.
  • Handle cash receipts, bank deposits, and daily cash drawer balancing.
  • Convert provider diagnoses into appropriate coding.
  • Post charges and payments to patient accounts and assist with collections of overdue accounts.
  • Facilitate communication between patients and healthcare providers.
  • Schedule tests and referrals as necessary.
  • Engage in quality improvement initiatives and safety protocols.
  • Assist in inventory management and supply ordering.
  • Stay informed and compliant with relevant policies and regulations.

Decision-Making: This position requires independent judgment in planning operations and making decisions in a complex healthcare environment.

Working Relationships: Collaborate directly with patients, internal and external customers, and healthcare professionals.

Special Job Dimensions: None.

Additional Information: This document outlines the essential functions and physical demands of the role. It is not exhaustive and does not preclude the assignment of additional duties.



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