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Front-Line Customer Service and Security Support Professional
2 months ago
We are seeking a highly skilled and experienced Security Officer Relief Specialist to join our team at ICTS (UK). As a key member of our security team, you will be responsible for providing front-line customer service, reception, and security support to our customers, visitors, and colleagues.
Key Responsibilities- Manage access control for employees, visitors, and contractors, issuing keys, badges, and other necessary documentation.
- Patrol the site on foot to gather data on activities and detect stock loss, ensuring the safety and security of our premises.
- Conduct bag and body searches using hand-held metal detectors and screen people using walk-through scanners.
- Investigate and deal professionally with incidents, providing a high level of customer service and support.
- Respond to customer requests and queries, providing timely and effective solutions.
- Maintain accurate records using computer- and paper-based systems, ensuring compliance with company procedures and regulations.
- Monitor CCTV and alarm systems, ensuring the security and integrity of our premises.
- Maintain Client and ICTS quality control standards and company procedures, ensuring a high level of service and support.
- Ensure the safety of staff, visitors, and property, adhering to company policies and procedures.
- Act within the Company authorities and procedures, as set out in our policies and guidelines.
- Promote ICTS and the client in a positive manner, reflecting our values and commitment to excellence.
- Undertake any other reasonable functions as required by the client, demonstrating flexibility and adaptability.
- Good IT and keyboard skills, with experience in report writing and reception management.
- The ability to think on your feet in a dynamic, results-driven environment, with excellent customer service skills.
- Good organisational and administration skills, with an excellent command of spoken and written English.
- Computer literacy, including MSWord, Excel, and bespoke mobile platforms.
- Previous security experience would be an advantage, with flexible team-working skills and the ability to communicate effectively with colleagues and clients.
- Full uniform and PPE, ensuring your safety and comfort in the workplace.
- Flexible hours, with opportunities for career progression and development.
- Full training and support, to ensure your success in the role.
- A Personal Pension Scheme, Health Insurance Scheme, and other benefits, to support your well-being and financial security.
