Patient Service Coordinator
3 weeks ago
We are seeking a highly skilled Patient Service Representative to provide exceptional patient service and satisfaction in our clinical team. This individual will be a key support person to staff members and patients, ensuring a seamless experience in our office.
Responsibilities:
- Customer Service: Greet patients, acknowledge their presence, and provide a warm welcome.
- Respond to Patient Questions: Address patient inquiries and concerns in accordance with DCA policies.
- Answering Telephones: Respond to incoming calls in a timely and professional manner.
- Scheduling Appointments: Schedule appointments and maintain accurate records.
- Maintaining Appointment Book: Ensure accurate and up-to-date appointment scheduling.
- Confirming Appointments: Confirm appointments with patients and staff.
- Follow-up on No Shows/Cancellations: Follow up with patients who have missed or cancelled appointments.
- Register Patients: Register patients upon arrival and maintain accurate records.
- Post Charges and Payments: Post charges and payments to patient accounts.
- Waiting Area Maintenance: Maintain a clean and welcoming waiting area for patients.
Qualifications:
- Experience: Previous experience working in a dental, medical, or healthcare office is preferred.
- Insurance Knowledge: Knowledge of insurance plans (HMO/PPO) is a plus.
- Customer Service Skills: Exceptional customer service skills are required.
About DCA:
DCA is an equal opportunity employer and celebrates diversity. We are committed to providing a welcoming and inclusive environment for our patients and employees. We value collaboration, innovation, and strong execution in our work.
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