Patient Service Coordinator

3 weeks ago


Northampton, Massachusetts, United States Dental Care Alliance Full time
Overview

We are seeking a highly skilled Patient Service Representative to provide exceptional patient service and satisfaction in our clinical team. This individual will be a key support person to staff members and patients, ensuring a seamless experience in our office.

Responsibilities:

  • Customer Service: Greet patients, acknowledge their presence, and provide a warm welcome.
  • Respond to Patient Questions: Address patient inquiries and concerns in accordance with DCA policies.
  • Answering Telephones: Respond to incoming calls in a timely and professional manner.
  • Scheduling Appointments: Schedule appointments and maintain accurate records.
  • Maintaining Appointment Book: Ensure accurate and up-to-date appointment scheduling.
  • Confirming Appointments: Confirm appointments with patients and staff.
  • Follow-up on No Shows/Cancellations: Follow up with patients who have missed or cancelled appointments.
  • Register Patients: Register patients upon arrival and maintain accurate records.
  • Post Charges and Payments: Post charges and payments to patient accounts.
  • Waiting Area Maintenance: Maintain a clean and welcoming waiting area for patients.

Qualifications:

  • Experience: Previous experience working in a dental, medical, or healthcare office is preferred.
  • Insurance Knowledge: Knowledge of insurance plans (HMO/PPO) is a plus.
  • Customer Service Skills: Exceptional customer service skills are required.

About DCA:

DCA is an equal opportunity employer and celebrates diversity. We are committed to providing a welcoming and inclusive environment for our patients and employees. We value collaboration, innovation, and strong execution in our work.



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