Registration Coordinator

3 weeks ago


Northampton, Massachusetts, United States Mass General Brigham Full time
About Us

Cooley Dickinson Health Care, a member of the Mass General Brigham system, is a leading healthcare provider in western Massachusetts. With a rich history dating back to 1886, we have been advancing healthcare in our community with energy and purpose.

Our network employs over 2,000 medical professionals and support staff across multiple locations in the Pioneer Valley. We are committed to delivering high-quality patient care and exceptional service to our community.

Our Benefits

In addition to competitive pay, all Cooley Dickinson employees who work 20 hours or more per week have access to a comprehensive benefits package, including:

  • A range of health, dental, vision, prescription, and life insurance benefits
  • A generous and flexible Earned Time Off program starting at six weeks accrual per year
  • A 403(b) retirement plan with various investment options
  • Opportunities and support for continued education, including tuition reimbursement
Main Function

The Central Registration Coordinator plays a critical role in ensuring the accurate registration of all patients. This includes verifying patient demographic information, selecting the appropriate insurance plan, and verifying insurance eligibility.

The Central Registration Coordinator also creates new medical record numbers and accurately updates patients' insurance plans and guarantor changes for both Cooley Dickinson Hospital (CDH) and Cooley Dickinson Medical Group (CDMG).

Essential Job Functions

The Central Registration Coordinator is responsible for:

  • Accurately collecting and verifying demographic and insurance information from patients and/or their representatives
  • Entering information into applicable databases in a sensitive and timely manner
  • Creating new medical record numbers for patients not currently in EPIC for both CDH and CDMG
  • Accurately making insurance changes or guarantor changes for both CDH and CDMG patients
  • Working productively with the Centralized Scheduling/Registration Team
  • Interacting effectively with patients and doctor's offices to gather correct and complete data
  • Following manual procedures when the computer system is not functioning properly
  • Following insurance guidelines and staying up-to-date with all insurance requirements and stipulations
Qualifications

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Previous patient registration experience
  • Familiarity with insurance payers
  • One to three years of administrative and in-person customer service experience, preferably in a healthcare setting
  • Demonstrated knowledge of medical terminology
  • Excellent oral and written communication skills


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