Patient Services Representative, OBGYN and Midwifery

1 week ago


Northampton, Massachusetts, United States Mass General Brigham Full time

{"title": "Patient Services Representative", "description": "We are seeking a highly skilled and customer-focused Patient Services Representative to join our team at Cooley Dickinson Medical Group ObGyn & Midwifery. As a key member of our front-line staff, you will play a vital role in delivering exceptional patient care and ensuring a positive experience for our patients and families.

**Key Responsibilities:**

* Provide exceptional customer service to patients, families, and healthcare providers
* Manage patient flow, coordinate appointments, and ensure timely access to care
* Maintain accurate and up-to-date patient records and information
* Collaborate with healthcare teams to ensure seamless care coordination
* Participate in quality improvement initiatives to enhance patient satisfaction and outcomes

**Requirements:**

* High school diploma or equivalent required
* Minimum of six (6) months reception or customer service experience preferred
* Familiarity with insurance payers and medical terminology a plus
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance

**Join Our Team:**

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

**Location:**

This role will be based out of our Northampton office, with opportunities to work in our other locations as needed.

**Schedule:**

Full-time, 40 hours per week, Monday through Friday, 7:30am to 6:00pm.

**EOE Statement:**

Mass General Brigham is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion in the workplace and are proud to be an affirmative action employer.

**Primary Location:**

MA-Northampton-CDP Atwood Medical Bldg

**Work Locations:**

CDP Atwood Medical Bldg 22 Atwood Drive Northampton 01060

**Administrative Support:**

Yes

**Job:**

Administrative Support

**Organization:**

Cooley Dickinson Medical Group (CDP)

**Schedule:**

Full-time

**Standard Hours:**

40

**Shift:**

Day Job

**Employee:**

Regular

**Job Posting:**

Sep 30, 2024
"}



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