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Patient Access Representative, Inpatient Follow Up Specialist

2 months ago


Stony Brook, New York, United States Stony Brook Medicine Full time
Job Summary

Stony Brook Medicine is seeking a highly skilled Patient Access Representative to join our team in the Inpatient Follow Up department. As a key member of our Patient Access Services team, you will be responsible for completing inpatient registrations, insurance verification, securing regulatory signatures, and collecting inpatient point of service payments at the bedside.

Key Responsibilities
  • Complete patient registration at inpatient bedside, including required demographic, regulatory information, and signatures, and confirming insurance eligibility.
  • Review registrations for completeness and correctness and support registration areas when needed.
  • Ensure that compliance regulations are met, including securing consents and regulatory signatures from patients or designees.
  • Provide information on financial care counseling resources for self-pay patients.
  • Assist in audits of regulatory documents/signatures.
  • Must be able to maneuver a workstation on wheels through patients' rooms within the designated registration areas, such as the emergency department and/or inpatient units.
Requirements
  • Associate's Degree with one year of working experience in healthcare, hospitality, or a related industry.
  • In lieu of degree, two years of demonstrated excellence working in a patient-facing role in healthcare, such as a medical office.
  • Excellence in verbal and written communication, computing, and multi-tasking skills.
  • Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and distressed family members).
  • Strong PC experience and Microsoft Office; Excel, PowerPoint, and Word skills required.
  • Ability to work with multidisciplinary teams.
Preferred Qualifications
  • Bilingual in English and Spanish.
  • Billing experience, accounts receivable, hospital patient access/registration experience.
  • Skill experience in insurance reimbursement.
  • Familiarity with medical insurance benefits, demonstrated through experience with EMR computerized registration/financial/IT systems. Knowledge of medical terminology.
  • Previous experience as a Patient Access Representative at a medical center is preferred.
Special Notes

The selected candidate will be required to work some holidays. Pass days are variable, and weekend availability is required.

Stony Brook Medicine is a smoke-free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.

All Hospital positions may be subject to changes in pass days and shifts as necessary.

This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.

This function/position may be designated as 'essential.' This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital, and related facilities.