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Customer Service Claims Representative
2 months ago
USAA is seeking a highly skilled Customer Service Claims Representative to join our team in Phoenix. As a key member of our contact service center, you will be responsible for providing exceptional claims service to our members regarding auto and property First Notice of Loss (FNOL) claims.
Key Responsibilities- Document FNOL by acquiring relevant information for effective claim investigation and set up appropriate services to proactively move claims forward.
- Build loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.
- Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are successfully resolved and accurately documented.
- Resolve status inquiries and, when appropriate, route to handling adjuster.
- Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction.
- Apply strong time management skills by closely adhering to assigned work schedule.
- Embrace continuous improvement and development through coaching and collaboration with manager and team members.
- Use strong call management skills by assisting members within a timely manner and limiting non-productive time.
- May assign or initiate emergency services when required on specific claims.
- Support workload surges and catastrophe (CAT) response operations as needed.
- High School Diploma or GED
- Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills.
- Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment.
- Ability to prioritize and multi-task while navigating through multiple business applications.
- Successful completion of a job-related assessment is required.
- May require acquisition and maintenance of insurance adjuster license within 90 days.
USAA offers a comprehensive benefits package, including medical, dental, and vision plans, 401(k), pension, life insurance, and paid time off. We also provide opportunities for career growth and development through training and education programs.
As a Customer Service Claims Representative, you will be part of a dynamic team that is dedicated to providing exceptional service to our members. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.
