Customer Service Representative

3 weeks ago


Phoenix, Arizona, United States Perun HR Full time

About the Job

Perun HR is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to policyholders, insurance agents, and auto glass shops.

Key Responsibilities:

  • Answer incoming phone calls and respond to customer inquiries in a professional and empathetic manner.
  • Gather necessary information for claims, including verifying insurance coverage and deductible amounts.
  • Use our production/shop locator system to find an auto glass provider and service customer vehicles.
  • Assist the CSR team by answering hold calls and provide training to new associates.

Requirements:

  • Must be 16+ years of age.
  • High school diploma or equivalent required.
  • Prior experience in a call center or customer service preferred.
  • Strong communication skills and ability to operate a computer and telephone systems.


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