Customer Service Representative
3 weeks ago
About the Job
Perun HR is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to policyholders, insurance agents, and auto glass shops.
Key Responsibilities:
- Answer incoming phone calls and respond to customer inquiries in a professional and empathetic manner.
- Gather necessary information for claims, including verifying insurance coverage and deductible amounts.
- Use our production/shop locator system to find an auto glass provider and service customer vehicles.
- Assist the CSR team by answering hold calls and provide training to new associates.
Requirements:
- Must be 16+ years of age.
- High school diploma or equivalent required.
- Prior experience in a call center or customer service preferred.
- Strong communication skills and ability to operate a computer and telephone systems.
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