Customer Service Representative

4 weeks ago


Phoenix, Arizona, United States Christopher Wing - State Farm Agent Full time
Job Overview

As a Customer Service Representative with Christopher Wing - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will have the opportunity to enhance your career while resolving customer inquiries, collaborating with our agency team, and anticipating the needs of our community members.

Key Responsibilities
  • Establish and maintain strong customer relationships, following up as needed to ensure their needs are met.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused, needs-based review process to educate customers about insurance options, promoting informed decision-making.
  • Employ exemplary communication skills to efficiently meet customer needs while driving business growth.
Requirements
  • Dedication to delivering exceptional customer service.
  • Ability to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and collaborate with our agency team.
  • Proactive problem-solving skills to address customer concerns.
Benefits
  • Competitive hourly pay plus commission/bonus opportunities.
  • Potential for growth and advancement within our agency.
  • Paid time off (vacation and personal/sick days).
  • Valuable career-building experience.


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