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Customer Service Representative
2 months ago
Job Location: Phoenix, AZ
Salary Range: $17.00 - $22.00 Hourly
Job Description:
The Eligibility and Enrollment Customer Service Representative plays a crucial role in assisting members with questions regarding eligibility and enrollment of their health benefit plans. This position requires a high level of customer service skills, as well as the ability to resolve complex issues and provide accurate information to plan participants and providers.
Responsibilities:
- Provide exceptional customer service to all Fund members by documenting telephone, written, and walk-in inquiries regarding benefits or claim status.
- Respond to and resolve complex issues, including those escalated by members.
- Serve as the primary daily contact for clients on delivery of services.
- Resolve complex plan provision questions and issues addressed.
- Raise issues as appropriate to Team Supervisor or Department Manager.
- Stay up-to-date with professional excellence tools and concepts to ensure efficient and quality output/service delivery.
Qualifications:
- Minimum 40 WPM and 3,000 KPH proficiency.
- Ability to maintain current knowledge of all plan's eligibility & enrollment rules to provide correct information to plan participants and providers.
- Professional, client-focused approach to colleagues and assignments.
- Strong oral and written communication skills with exceptional attention to detail.
- Ability to seek out experiences that may change perspective or provide an opportunity to learn new things.
- Strong dedication to follow-through on all tasks and assignments.
- Ability to sit for long periods of time operating a computer keyboard.
Employee Benefits Program:
- COMPANY PROVIDES Healthcare benefits including MEDICAL, DENTAL ($1,500 per year, $1,000 per year for Plan B), VISION, SHORT-TERM DISABILITY benefits for a low weekly premium of $5 (Employee Only), $15 (for Child(ren) and $20 per week for FULL FAMILY COVERAGE.
- COMPANY PAID supplemental dental coverage of $1,000 per year for Employee.
- COMPANY PAID LONG TERM Disability & Life/AD&D coverage.
- 401K Plan including company match up to 5%.
- COMPANY PAID additional pension plan entirely funded by the company.
- EXCEPTIONAL TIME OFF package including Paid Personal Leave (PPL) and Vacation with annual BUY BACK options.
- Annual, automatic pay increases.
Equal Employment Opportunity:
Southwest Service Administrators provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence compensation and training.
Southwest Service Administrators expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age physical and mental disability, or genetic characteristics.
