Customer Service Claims Representative
3 weeks ago
About the Role:
USAA is seeking a dedicated Customer Service Claims Representative to join our team in Phoenix. As a key member of our contact service center, you will be responsible for providing exceptional claims service to our members regarding auto and property First Notice of Loss (FNOL) claims.
Key Responsibilities:
- Document First Notice of Loss by acquiring relevant information for effective claim investigation.
- Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.
- Build loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.
- Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are successfully resolved and accurately documented.
- Resolve status inquiries and, when appropriate, route to handling adjuster.
- Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels.
Requirements:
- High School Diploma or GED
- Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically.
- Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment.
- Ability to prioritize and multi-task while navigating through multiple business applications.
- Successful completion of a job-related assessment is required.
- May require acquisition and maintenance of insurance adjuster license within 90 days.
What We Offer:
- Competitive salary range: $43,750 to $45,750
- Comprehensive medical, dental, and vision plans
- 401(k) and pension plans
- Life insurance and parental benefits
- Adoption assistance and paid time off program
- 16 paid volunteer hours and various wellness programs
How to Apply:
Applications for this position are accepted on an ongoing basis. Interested candidates are encouraged to apply the same day they view this posting.
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