Chief Care Coordinator

2 weeks ago

Union, Kentucky, United States Strive Health Full time
Our Mission

At Strive Health, we are dedicated to revolutionizing the kidney care landscape. Our goal is to enhance the lives of individuals suffering from kidney disease through proactive identification, engagement, and comprehensive care management. Our model is centered around a dedicated care team that collaborates with local healthcare providers, guiding patients through every stage of their journey from chronic kidney disease to end-stage kidney disease. By utilizing advanced data analytics, we identify patients at risk and implement effective interventions that significantly lower emergency dialysis rates, reduce hospital admissions, and improve overall patient experiences. Join us as we establish a new benchmark for excellence in kidney care.

Why Choose Us
  • We are committed to excellence, recognized as a top workplace with multiple awards, including accolades from Forbes and Built In Colorado.
  • We embrace innovation through a diverse workforce that reflects the communities we serve, supported by our Employee Resource Groups.
  • We prioritize wellbeing with generous benefits, including flexible time off, comprehensive mental health resources, and professional development opportunities.
  • We foster a culture of fun through team-building activities, celebrations, and recognition of our core values.
  • We value tenacity and resilience, empowering our team to overcome challenges and deliver compassionate care.
Your Role

As the Lead Care Coordinator, you will report to the market clinical leader and oversee the Care Coordinator team, ensuring exceptional support for patients enrolled in our kidney hero program. Your responsibilities will include training staff, conducting quality audits, and collaborating closely with the team to enhance patient care across the continuum. This role combines leadership with direct patient interaction, allowing you to coordinate resources, identify care gaps, and provide follow-up support.

Key Responsibilities
  • Supervise daily operations of the Care Coordinator team under the guidance of senior management.
  • Engage in employee performance evaluations and assist in the hiring and onboarding processes.
  • Mentor and monitor Care Coordinator staff to ensure ongoing development and compliance with quality standards.
  • Conduct chart audits and ensure training programs meet the needs of the team.
  • Communicate with patients to assess their clinical needs and connect them with appropriate resources.
  • Coordinate with healthcare providers to facilitate patient appointments and follow-up care.
  • Maintain up-to-date patient records and provide educational materials to patients and their families.
  • Foster strong relationships with patients throughout their healthcare journey, ensuring a foundation of respect and empathy.
  • Collaborate with the clinical team to manage care transitions and address any gaps in service.
  • Serve as a subject matter expert on care coordination workflows within the market.
Qualifications
  • High school diploma or equivalent required.
  • Minimum of 2 years of experience in a healthcare office environment.
  • At least 2 years of customer service experience.
  • Current Basic Life Support (BLS) certification required.
  • 1+ years of experience in a leadership role.
Preferred Qualifications
  • Current, unrestricted LPN/LVN license in the state of practice.
  • Intermediate proficiency in Microsoft Office Suite.
  • Strong verbal and written communication skills.
  • Community Health Worker Certification (CHW) is a plus.
  • Ability to handle confidential information with discretion.
Compensation and Benefits

Strive Health offers a competitive salary and comprehensive benefits package, including health, dental, and vision insurance, a 401k plan with employer match, and generous paid time off. Performance bonuses may be available based on individual and company performance.

Strive Health is an equal opportunity employer and a drug-free workplace, committed to diversity and inclusion in our hiring practices.

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