Head Care Coordinator

2 weeks ago

Union, Kentucky, United States Strive Health Full time
Our Mission

At Strive Health, we are dedicated to revolutionizing the kidney care landscape. Our goal is to enhance the lives of individuals affected by kidney disease through proactive identification, engagement, and thorough coordinated care. Our approach is characterized by a dedicated care team that collaborates with local healthcare providers, guiding patients through their entire care journey, from chronic kidney disease to end-stage kidney disease. By utilizing advanced data analytics, we can identify patients at risk and implement interventions that significantly lower the likelihood of emergency dialysis, reduce hospital admissions, and enhance patient outcomes and satisfaction. Join us in our mission to establish a new benchmark for kidney care.

Why Choose Us
  • We are committed to excellence, recognized with multiple accolades, including Best Place to Work awards and industry recognitions for our leadership.
  • We foster innovation through authentic diversity, ensuring our team reflects the communities we serve, supported by our Employee Resource Groups.
  • We prioritize wellbeing with generous offerings such as flexible time off, comprehensive mental health resources, and professional development opportunities.
  • We believe in celebration, enjoying team successes through various activities and recognition programs.
  • We value determination in overcoming challenges to deliver compassionate kidney care.
Your Responsibilities

As the Lead Care Coordinator, reporting to the market clinical leader, you will oversee the Care Coordinator team supporting patients enrolled in our kidney hero program. Your role will involve training and quality assurance to uphold our standards. You will work closely with the team to develop, implement, and refine Care Coordinator protocols, ensuring safe and effective patient assistance throughout their care continuum. This position requires direct patient interaction to coordinate resources, identify care gaps, and provide timely follow-ups.

Daily Activities
  • Oversee daily operations of the Care Coordinator team under the guidance of senior management.
  • Engage in employee performance evaluations and assist in the hiring and onboarding processes.
  • Provide ongoing mentorship and support to Care Coordinator staff.
  • Conduct chart audits in accordance with established policies.
  • Make outbound calls to patients to assess their clinical needs and connect them with community resources.
  • Facilitate appointments by coordinating with healthcare providers.
  • Respond to inbound inquiries from patients and providers.
  • Ensure comprehensive follow-up with patients to address their needs and schedule future interactions.
  • Collaborate with clinical resources to ensure seamless patient care transitions.
  • Monitor patient hospitalizations and coordinate necessary follow-ups.
  • Maintain up-to-date patient records and provide educational materials.
  • Assist in the referral process as required.
  • Support patients and families in navigating the healthcare system.
  • Build trusting relationships with patients throughout their healthcare journey.
  • Work closely with the clinical team to manage care-related logistics.
  • Serve patients in various settings, including in-person and virtual visits.
  • May act as a preceptor, managing the preceptor program.
  • Serve as a subject matter expert on care coordinator workflows.
Qualifications
  • High school diploma or equivalent is required.
  • Minimum of 2 years of experience in a healthcare office environment.
  • At least 2 years of customer service experience.
  • Current Basic Life Support (BLS) certification is required.
  • 1+ years of experience in a leadership role.
Preferred Qualifications
  • Current, unrestricted LPN/LVN license with community health worker experience.
  • Proficiency in MS Office applications.
  • Strong verbal and written communication skills.
  • Community Health Worker Certification (CHW) is a plus.
  • Ability to handle confidential information with discretion.
Compensation and Benefits

Strive Health offers competitive salaries and a comprehensive benefits package, including health, dental, and vision insurance, a 401k plan with employer matching, life insurance, disability coverage, and generous paid time off. Performance bonuses may be available based on individual and company performance.

Strive Health is an equal opportunity employer and maintains a drug-free workplace. We welcome all qualified applicants without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

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