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Retail Operations Manager

2 months ago

Overland Park, Kansas, United States ESS Full time
About the Role

We are seeking a highly skilled and experienced Retail Supervisor to join our team at ESS. As a Retail Supervisor, you will play a key role in ensuring the smooth operation of our retail facilities, providing exceptional customer service, and leading a team of sales associates.

Key Responsibilities
  • Team Leadership: Supervise a team of sales associates, providing guidance, support, and coaching to ensure they meet their performance goals.
  • Customer Service: Deliver exceptional customer service, responding to customer inquiries, and resolving any issues in a timely and professional manner.
  • Inventory Management: Manage inventory levels, ensuring that stock is accurately counted, and orders are placed in a timely manner.
  • Store Operations: Oversee the day-to-day operations of the store, including opening and closing procedures, cash handling, and maintaining a clean and safe working environment.
  • Performance Management: Monitor sales performance, identifying areas for improvement, and implementing strategies to increase sales and customer satisfaction.
Requirements
  • Previous Experience: Previous experience in a retail supervisory role, with a proven track record of success in leading a team and driving sales growth.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and management.
  • Leadership Skills: Strong leadership skills, with the ability to motivate and inspire a team to achieve their best.
  • Problem-Solving Skills: Ability to analyze problems, identify solutions, and implement changes to improve sales and customer satisfaction.
About ESS

ESS is a leading provider of food and facilities management services to the Defence, Government, and Energy sectors. We pride ourselves on delivering exceptional customer service, and we are committed to building a culture that values diversity, inclusion, and employee well-being.