Retail Operations Supervisor

2 months ago


Overland Park, Kansas, United States Vail Resorts Full time
Job Overview

Crafting Exceptional Experiences

Embrace the opportunity to work in a dynamic environment where your passion for retail and the outdoors can flourish. At Vail Resorts, we offer a unique chance to engage with a diverse clientele while fostering a love for the mountains.

With numerous locations worldwide, you can embark on a seasonal journey or build a lasting career with us. From your first day, enjoy competitive compensation, complimentary passes, free lessons, generous retail discounts, and a comprehensive training program designed to enhance your skills and promote wellness.

Employee Benefits


• Mountain Perks: Free passes for employees, discounted lift tickets for friends and family, and complimentary ski lessons.

• Additional discounts on accommodations, dining, equipment, and transportation.

• 401(k) Retirement Plan.

• Employee Assistance Program.

• Extensive training and professional development opportunities.

• Referral Program.

For more details, please refer to the Benefits Eligibility Summary.

Position Summary:

The Retail Operations Supervisor plays a crucial role in delivering outstanding customer service in alignment with company standards, driving sales, managing merchandising, and protecting company assets. This position acts as the lead for the store department, ensuring optimal inventory levels.

Key Responsibilities:

  • Drive sales and uphold a high standard of guest service.
  • Oversee store opening and closing procedures.
  • Analyze sales trends and develop strategies for growth.
  • Manage retail and rental inventory, striving to meet or exceed targets.
  • Implement company cash handling and loss prevention policies.
  • Lead the sales floor team and oversee the rental process.
  • Serve as a mentor, training and guiding the sales team with effective communication.
  • Deliver exceptional customer service to all guests.
  • Ensure accurate pricing and current promotions.
  • Restock merchandise on shelves, counters, or tables.
  • Perform other duties as assigned.

Qualifications:

  • Previous experience in retail sales is required.
  • Experience in the snow sports industry is preferred.
  • Fluency in spoken and written English is essential for communication with colleagues and guests.
  • Ability to maintain a comprehensive understanding of products and industry trends.
  • Commitment to providing exceptional customer service.
  • Basic computer proficiency is necessary.
  • Willingness to work a flexible schedule, including evenings, holidays, and weekends.

The expected pay range for this position is competitive and based on various factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.

Requisition ID: 504081
Job Code Function: Store Operations



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