Service Leader
11 hours ago
Job Summary
The Service Leader is a key member of the restaurant team, responsible for ensuring a positive customer experience by maintaining a clean, organized, and efficient service area. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Customer Experience
- Ensure that all customers receive a high level of service and that their needs are met in a timely and efficient manner.
- Address customer complaints and concerns in a professional and courteous manner.
- Team Management
- Supervise and train restaurant staff to ensure that they are providing excellent customer service and maintaining a clean and organized service area.
- Monitor and maintain a high level of productivity and efficiency in the service area.
- Food Safety and Quality
- Ensure that all food is prepared and served in a safe and timely manner.
- Monitor and maintain a high level of food quality and presentation.
- Operations
- Assist with the management of restaurant operations, including scheduling, inventory, and supplies.
- Monitor and maintain a high level of cleanliness and organization in the service area.
Requirements
- Education and Experience
- High school diploma or equivalent required.
- Previous experience in a restaurant or customer service role preferred.
- Skills and Abilities
- Strong leadership and communication skills.
- Ability to work effectively in a fast-paced environment.
- Ability to multitask and prioritize tasks.
- Knowledge of food safety and quality procedures.
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