Customer Service Support Assistant

1 week ago


Morehead, Kentucky, United States Morehead State University Full time

Job Overview


This position is designed for individuals seeking to engage in customer service activities that require minimal training and can be learned quickly. The role primarily involves clerical tasks and basic computer operations.


Key Responsibilities

The duties associated with this role typically include:

  1. Performing repetitive tasks such as photocopying, filing, and sorting mail.
  2. Answering phone calls and addressing inquiries from students.
  3. Managing fax communications.
  4. Sorting and distributing departmental correspondence.
  5. Recording and processing payments accurately.
  6. Maintaining organized documentation systems.
  7. Assisting with campus events and programs.

Minimum Qualifications

Applicants must meet the following criteria:

  • Current enrollment as a student.
  • Ability to maintain satisfactory academic progress.
  • Basic analytical skills and the ability to follow instructions.
  • Familiarity with basic office equipment.
  • No specific educational background or specialized skills are required.

Preferred Skills

Ideal candidates will possess:

  • Strong verbal communication skills, particularly over the phone.
  • Polite and courteous demeanor, especially during busy periods.
  • Ability to manage high volumes of inquiries effectively.
  • Proficiency in Microsoft Office applications.
  • Excellent organizational skills and self-motivation.

Work Environment

The position is situated in an office setting where professional attire is expected. Employees should avoid clothing with inappropriate graphics or logos from other institutions.

Physical requirements include the ability to lift light items and maintain a comfortable work environment. Additionally, adherence to workplace policies regarding personal device usage is mandatory.


Application Instructions

Interested candidates should prepare to demonstrate their suitability for the role through relevant experiences and skills.



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