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Technical Support Specialist

2 months ago

Morehead, Kentucky, United States Encore Talent Solutions Full time

**Job Summary**

Encore Technologies is seeking a skilled Technical Support Specialist to join our team in a short-term engagement with a client in Kentucky.

Key Responsibilities:

  • Provide on-site technical support to clients in a fast-paced environment.
  • Collaborate with a team to follow a script and apply necessary updates to individual workstations.
  • Ensure seamless technical support to clients via in-person interactions.

Requirements:

  • Basic computer knowledge is expected, with training provided and supervision by the IT team.
  • Strong customer service skills and a patient, reliable, and motivated attitude are essential.
  • Ability to lift, walk between buildings, and perform physical labor as needed.
  • Business casual dress code with comfortable walking shoes.

Job Duties:

  • Touch approximately 2,000 end client devices and utilize a provided checklist to perform updates.
  • Take direction from the client's leadership team on a daily schedule and checklist process.

Encore Technologies is an Equal Opportunity Employer, committed to empowering diverse cultures, perspectives, skills, and experiences within our workforce.