Guest Services Supervisor

1 week ago


Rancho Cordova, California, United States Stanford Hotel Group Full time

Position Title: Front Desk Supervisor - Full Time

Job Category: Front Office

Job Summary:

The Stanford Hotel Group is seeking a dedicated Front Desk Supervisor to oversee our front office operations. This role is essential in ensuring our guests receive outstanding service from the moment they arrive until their departure.

Key Responsibilities:

  • Assist in managing front office staff to maintain high service standards.
  • Ensure smooth check-in and check-out processes for guests.
  • Handle guest inquiries and resolve any issues promptly and professionally.
  • Support the training and development of front desk personnel.
  • Maintain accurate records of guest reservations and billing.

Qualifications:

Education:

  • High school diploma required; a college degree is preferred.

Experience:

  • 1-2 years of experience in hotel front desk or guest service roles.
  • At least six months of supervisory experience is preferred.

Skills:

  • Strong communication and interpersonal skills.
  • Ability to work flexible hours, including weekends and holidays.
  • Proficient in hotel management software and reservation systems.

The Stanford Hotel Group is an equal opportunity employer. We value diversity and encourage applications from all qualified individuals.



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