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Installation Supervisor

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Rancho Cordova, California, United States Renewal By Andersen Full time
Job Summary

We are seeking a highly skilled and experienced Installation Supervisor to join our team at Renewal By Andersen. As a key member of our installation crew, you will be responsible for ensuring the highest level of quality and customer satisfaction in our window replacement services.

Key Responsibilities
  • Continuously ensure homeowner satisfaction through effective communication and problem-solving skills.
  • Maintain current knowledge of RBA products and installation methods to provide expert guidance to installation crews.
  • Understand and work within RBA established workflow processes to ensure seamless project delivery.
  • Coordinate with Production Manager and Warehouse Supervisor to maintain installation schedules and ensure timely completion of projects.
  • Ensure that all safe work practices are implemented and crews are in compliance with IIPP.
  • Facilitate project follow-up regarding reordered products and service work needed.
  • Work with customers to resolve installation issues, punch list completion, and final payment.
Requirements
  • Proficient working with computers and database experience.
  • Experience within the window replacement industry.
  • A minimum of 2 years of work experience in the home improvement or other closely related field.
  • Previous customer service experience, especially win/win problem-solving, and conflict resolution skills required.
  • Strong written and verbal communication skills.
  • Knowledge of applicable building codes and construction techniques.
  • Valid driver's license and current auto policy as required by law.