Customer Support Representative

23 hours ago


Salt Lake, Utah, United States Clair Company Inc Full time
About Clair

At Clair, we're on a mission to empower hourly workers with financial freedom. Our digital banking platform allows users to access their earnings instantly, revolutionizing the way they manage their finances.

Job Summary

We're seeking a highly skilled Customer Support Representative to join our team. As a key member of our support team, you'll be responsible for providing exceptional customer service, resolving user inquiries, and ensuring a seamless experience for our users.

Key Responsibilities
  • Provide timely and effective support to users via phone, email, and text
  • Act as a product expert, understanding the intricacies of our digital banking platform and earned wage advance products
  • Collaborate with cross-functional teams to resolve complex user issues
  • Develop a deep understanding of our users' financial challenges and provide tailored support
Requirements
  • 2+ years of experience in a customer support role, preferably in a tech environment
  • Excellent communication and problem-solving skills
  • Aptitude for numbers and math, with a focus on financial concepts
  • Passion for Clair's mission and commitment to delivering exceptional customer service
What We Offer
  • Competitive hourly rate of $20.58
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • Generous PTO and vacation time
  • Opportunity to work with a talented team and contribute to a revolutionary fintech company

Clair is an equal opportunity employer and values diversity in the workplace. We're committed to creating a supportive and inclusive environment for all employees.



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