Automotive Collections Specialist
2 weeks ago
We are seeking a highly skilled Automotive Collections Specialist to join our team at Westlake Financial Services. As a key member of our collections team, you will be responsible for collecting charged off accounts, negotiating with customers, and working closely with our repossession team to ensure timely and efficient resolution of accounts.
Key Responsibilities- Manage a designated queue of accounts and work to collect on them
- Utilize strong negotiation skills to resolve customer disputes and reach mutually beneficial agreements
- Collaborate with the repossession team to ensure timely and efficient resolution of accounts
- Perform daily and monthly goal tracking and reporting
- Initiate effective outbound calls and receive inbound calls to communicate with customers
- Develop and implement collection solutions for customers
- Conduct heavy skip tracing to identify potential leads on customers and vehicles
- Submit accounts for approval to pursue legal action against accounts that merit legal action
- Refer accounts to collection agencies as needed
- Assign accounts out for repossession
- Provide account updates and new leads on vehicles out for repossession
- Analyze account history for errors and follow up until remedied
- Execute various tasks and assignments under the direction of the Supervisor
- Multi-task in a fast-paced environment
- High school diploma or equivalent required
- Minimum of 2 years work experience in the automotive finance industry
- Knowledge of collection, repossession, and skip tracing
- Ability to value collateral
- Excellent communication, negotiation, and writing skills
- Ability to work a flexible schedule, including overtime and weekends
- Ability to multi-task in a fast-paced environment
- Goal-oriented for improvement and advancement
- Medical, dental, and vision benefits
- Life insurance and flexible spending account
- 401(k) matching
- Employee stock ownership program
- Wellness program and daily team exercises
- Career path opportunities
- Discounts on parks, museums, movie tickets, and attractions
- AT&T wireless discounts
- Employee loan assistance
- Annual flu shots and biometric screenings
- Paid vacation days, sick days, and holidays
- Rental car discounts
- Dell member purchase program
- UKG wallet advance pay
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