Quality Improvement Specialist
2 days ago
UCLA Health is seeking a highly skilled Quality Improvement Specialist to join our Patient Access Organization. As a key member of our team, you will play a critical role in enhancing patient access and satisfaction by ensuring the highest standards of communication and service within the Patient Communication Center (PCC).
This position directly impacts patient outcomes and the efficiency of the PCC by identifying areas for improvement and implementing quality initiatives. You will be responsible for performing routine audits, scoring calls, and analyzing data to identify opportunities for system-wide enhancements in PCC operations.
Key Responsibilities:
- Analyze information, problems, situations, practices, and procedures to recognize alternatives and provide data-driven solutions.
- Collaborate with members of the Patient Access Organization to identify problems and drive improvements in quality.
- Develop and implement quality initiatives to enhance patient access and satisfaction.
- Perform routine audits, score calls, and analyze data to identify opportunities for system-wide enhancements.
- Maintain confidentiality in all assignments and demonstrate initiative in identifying and solving problems.
Requirements:
- Skill in analyzing information, problems, situations, practices, and procedures to recognize alternatives and provide data-driven solutions.
- Ability to collaborate with members of the Patient Access Organization to identify problems and drive improvements in quality.
- Excellent verbal communication skills with appropriate grammar.
- Demonstrated ability to work as part of a team while functioning independently.
- Strong analytical skills, ability to parse complex data sets and identify trends.
Preferred Qualifications:
- Bachelor's Degree in Health Administration, Public Health, or related field.
About UCLA Health:
UCLA Health is an equal opportunity employer and welcomes all individuals without regard to race, sex, sexual orientation, gender identity, religion, national origin, or disabilities. We proudly look to each person's unique achievements and experiences to further set us apart.
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