Customer Service Specialist

1 week ago


Marion, Illinois, United States Oasis Powersports Full time
Job Overview

Benefits:

  • 401(k) plan
  • 401(k) matching contributions
  • Comprehensive dental coverage
  • Employee discounts available
  • Health insurance options
  • Opportunities for career advancement
  • Paid time off
  • Training and development programs
  • Vision insurance
  • Access to wellness resources

About Oasis Powersports:
At Oasis Powersports, we are dedicated to providing exceptional customer service to enthusiasts of powersports. Our focus is on delivering high-quality service, maintenance, and repairs for motorcycles, ATVs, and watercraft, ensuring our customers have the best possible experience in their powersports activities.

Position Summary:
We are looking for a passionate and knowledgeable Service Advisor to join our dynamic team. The Service Advisor will act as the primary liaison for our customers, offering expert guidance, coordinating service appointments, and ensuring a seamless, customer-centric service experience. The ideal candidate will possess a strong enthusiasm for powersports, excellent communication abilities, and a dedication to providing outstanding customer service.

Key Responsibilities:

  • Welcome customers and evaluate their service requirements, offering expert recommendations on maintenance and repairs.
  • Organize service appointments and oversee the service workflow to guarantee timely and efficient service delivery.
  • Maintain effective communication with customers, providing updates on service status, clarifying necessary repairs, and suggesting additional services.
  • Prepare service estimates, review repair orders, and manage service transactions.
  • Collaborate with the service team to ensure all tasks are completed to the highest standards and within the promised timeframe.
  • Follow up with customers after service to ensure satisfaction and address any concerns.
  • Keep accurate records of customer interactions, service history, and repair orders in our system.
  • Stay informed about the latest powersports products, services, and industry developments.

Qualifications:

  • Prior experience as a Service Advisor or in a customer service role within the automotive or powersports sector.
  • Strong understanding of powersports vehicles, maintenance, and repair procedures is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficient in utilizing computer systems and service management software.
  • High attention to detail and a commitment to delivering quality service.
  • A customer-focused mindset with a passion for powersports.

Oasis Powersports is an equal-opportunity employer.



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