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Customer Experience Specialist
2 months ago
We are seeking a highly skilled Member Service Representative to join our team at Wal-Mart Stores, Inc. in Marion, IL. As a Member Service Representative, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our members, and maintaining a clean and organized store environment.
Key Responsibilities- Member Service: Provide exceptional customer service by maintaining a clean and organized store environment, reviewing member receipts, acknowledging members, and identifying member needs.
- Merchandise Management: Arrange and organize merchandise, identify shrink and damages, and ensure area of responsibility is maintained in accordance with company policies and procedures.
- Self-Checkout Support: Maintain self-checkout area, resolve member issues and concerns, promote Sam's Club products and services, and provide guidance and support to members regarding self-service technology.
- Security and Safety: Assist with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity, maintaining paperwork, logs, and other required documentation, and ensuring compliance with company security and safety practices.
- Training and Development: Assist with the training of Member Frontline Service associates on company processes and procedures, teach new technology and tool functionality, and provide continuous learning and process improvement.
- Customer Service: Provide exceptional customer service and maintain a positive attitude in a fast-paced retail environment.
- Retail Experience: Possess retail experience, including operating front-end equipment and working with mobile retail applications.
- Communication Skills: Possess excellent communication and interpersonal skills, with the ability to work effectively with members, colleagues, and management.
- Competitive Pay: Receive competitive pay and performance-based bonus awards.
- Benefits Package: Enjoy a comprehensive benefits package, including health, financial, and paid time off benefits.
- Professional Development: Participate in ongoing training and development opportunities to enhance your skills and career growth.
