Healthcare Customer Service Representative

2 weeks ago


Marion, Illinois, United States NovaCare Rehabilitation Full time

Position Overview:

The role of a Patient Service Specialist is crucial in ensuring that patients receive a welcoming and supportive experience from the moment they arrive. This position requires managing both patient interactions and administrative tasks effectively.

Work Environment:

This is a full-time position where you will be stationed at the front desk, acting as a patient advocate and facilitating communication with patients through various channels.

Key Responsibilities:
As a Patient Service Specialist, your responsibilities will include:

  • Welcoming patients and assisting with the registration process.
  • Scheduling appointments and managing inquiries both in-person and over the phone.
  • Maintaining regular communication with external parties such as insurance providers and legal representatives.
  • Processing patient payments and handling insurance verifications.
  • Providing essential information regarding upcoming appointments during patient check-out.
  • Addressing questions and requests from patients and healthcare team members.

Qualifications:
Minimum Requirements:

  • High School Diploma or GED.

Preferred Experience:

  • Prior experience in a therapy setting.
  • At least one year of experience in a front desk role.

Physical Demands:

  • Ability to perform physical tasks such as walking, standing, and reaching throughout the workday.
  • Manual dexterity for typing and data entry.
  • Capability to lift and carry items weighing up to 25 lbs.
  • Visual and auditory acuity to ensure effective communication and record-keeping.

NovaCare Rehabilitation is dedicated to fostering a diverse workforce and is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, disability, veteran status, or any other characteristic protected by law.



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