Airport Guest Service Representative

4 days ago


Phoenix, Arizona, United States Hawaiian Airlines Full time
About the Role

Hawaiian Airlines is seeking a skilled Airport Guest Service Agent to provide exceptional customer experiences for our guests. As a key member of our team, you will be responsible for delivering authentic Hawaiian hospitality at the ticket counter and gate.

Key Responsibilities
  • Provide personalized service to guests, ensuring a seamless and enjoyable travel experience.
  • Work collaboratively with colleagues to resolve guest issues and concerns.
  • Stay up-to-date on airline policies, procedures, and services to effectively communicate with guests.
  • Maintain a clean and organized workspace, adhering to company standards.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • Legally authorized to work in the United States.
  • Minimum age 18 years old.
  • Possess a high school diploma or equivalent education.
  • Valid driver's license issued in the United States.
  • Ability to lift up to 70 lbs. when checking in guest bags.
  • Ability to work any shift awarded.
  • Ability to complete pre-employment drug test and random drug testing.
  • Ability to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements.
Preferred Qualifications
  • Airline experience.
  • Customer service experience in the hospitality industry.
About Hawaiian Airlines

Hawaiian Airlines is a leading carrier in the Pacific, offering non-stop service to Hawaii from 13 U.S. gateway cities, as well as service from Japan, South Korea, Australia, New Zealand, American Samoa, and Tahiti. We are committed to providing exceptional customer experiences and are seeking talented individuals to join our team.



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