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Airport Guest Service Representative

2 months ago

Phoenix, Arizona, United States Hawaiian Airlines Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as an Airport Guest Service Agent. As a key member of our airport operations team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable travel experience.

Key Responsibilities
  • Provide personalized service to guests at the ticket counter and gate
  • Assist with check-in, baggage handling, and other airport-related tasks
  • Communicate effectively with guests, colleagues, and management to resolve issues and provide solutions
  • Work collaboratively with the airport team to ensure efficient and safe operations
Requirements
  • Legally authorized to work in the United States
  • Minimum age 18 years old
  • Possess a high school diploma or equivalent
  • Valid driver's license issued in the United States
  • Ability to lift up to 70 lbs. when checking in guests' bags
  • Ability to work any shift awarded
  • Ability to complete pre-employment drug test and random drug testing
  • Ability to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements
Preferred Qualifications
  • Airline experience
  • Customer service experience in the hospitality industry
About Hawaiian Airlines

Hawaiian Airlines is a leading carrier in the Pacific, known for its exceptional service and commitment to safety. As a member of our team, you will have the opportunity to work with a diverse group of professionals who share a passion for delivering outstanding customer experiences.