Guest Services Representative

1 day ago


Phoenix, Arizona, United States Crowne Plaza Phoenix Airport Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Crowne Plaza Phoenix Airport. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.

Key Responsibilities
  • Guest Check-In/Check-Out: Process guest arrivals and departures in a timely and efficient manner, ensuring all necessary information is collected and accurate.
  • Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure seamless service delivery and resolve any issues that may arise.
  • Room Assignments: Assign rooms to guests, ensuring accurate room types and rates are applied.
  • Guest Services: Provide guests with information on hotel amenities, services, and local attractions, as well as assist with special requests and concerns.
  • Cash Handling: Handle cash, credit card transactions, and other payment methods accurately and efficiently.
  • Inventory Management: Maintain accurate inventory of front desk supplies and materials.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
Requirements
  • Education: High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Experience: Previous experience in a hotel or hospitality environment preferred.
  • Skills: Excellent communication and interpersonal skills; ability to work in a fast-paced environment; basic math skills and accuracy with cash handling.
  • Physical Demands: Ability to stand for long periods, lift up to 25 pounds, and move quickly in a fast-paced environment.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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