Hotel Hospitality Representative

3 days ago


Los Angeles, California, United States SMS International Shore Operations Full time
Hotel Hospitality Agent

At SMS International Shore Operations, we are seeking a highly skilled and detail-oriented Hotel Hospitality Agent to join our team.

Responsibilities:
  • Upon arrival at the hotel, contact the front desk or concierge to confirm your schedule and ensure a smooth operation.
  • Ensure that the welcome letters and name stickers are properly prepared and distributed to guests.
  • Greet guests and provide them with essential information, including the time of bag pull, breakfast location, check-out time, and transfer to the port departure time.
  • Highlight important details on the letter and note any special circumstances, such as wheelchair needs or private transportation requirements.
  • Reconcile the guest list with the bellman and ensure accurate bag counts.
  • Communicate with the port contact to confirm hotel details, bus number, and guest count.
  • Become familiar with the hotel surroundings, including restaurants, layout, and tourist attractions, to provide valuable insights to guests.

As a Hotel Hospitality Agent, you will be the face of our company, ensuring that our guests receive exceptional service and a seamless experience. If you are a team player with excellent communication skills and attention to detail, we encourage you to apply for this exciting opportunity.



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