Guest Service Representative

4 weeks ago


Los Angeles, California, United States free-classifieds-usa Full time

Job Summary

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at the W Los Angeles - West Beverly Hills. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities

  • Organize and process guest check-ins and check-outs, adapting to any changes or requests
  • Secure payment and verify billing, making adjustments as needed
  • Provide guests with room and hotel information, directions, and local recommendations
  • Run daily reports and review to identify areas for improvement
  • Complete cashier and closing reports, counting the bank securely
  • Accept and record wake-up calls and deliver to the relevant department
  • Communicate any emergencies, lost items, or theft to the security team and authorities
  • Maintain contingency lists and communicate necessary messages

Requirements

  • A warm and people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to detail

What We Offer

  • A supportive and inclusive work environment
  • Opportunities for growth and development
  • Recognition and rewards for outstanding performance
  • Discounts on hotel rooms, food, and beverages

About Us

Marriott International is a global hospitality leader, committed to providing exceptional experiences for our guests and employees. We value diversity, equity, and inclusion, and strive to create a workplace culture that is welcoming and inclusive for all.



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