Guest Service Representative
4 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at the W Los Angeles - West Beverly Hills. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities
- Organize and process guest check-ins and check-outs, adapting to any changes or requests
- Secure payment and verify billing, making adjustments as needed
- Provide guests with room and hotel information, directions, and local recommendations
- Run daily reports and review to identify areas for improvement
- Complete cashier and closing reports, counting the bank securely
- Accept and record wake-up calls and deliver to the relevant department
- Communicate any emergencies, lost items, or theft to the security team and authorities
- Maintain contingency lists and communicate necessary messages
Requirements
- A warm and people-oriented demeanor
- A team-first attitude
- A gift for paying attention to detail
What We Offer
- A supportive and inclusive work environment
- Opportunities for growth and development
- Recognition and rewards for outstanding performance
- Discounts on hotel rooms, food, and beverages
About Us
Marriott International is a global hospitality leader, committed to providing exceptional experiences for our guests and employees. We value diversity, equity, and inclusion, and strive to create a workplace culture that is welcoming and inclusive for all.
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